Medical software maintenance and support services
Maintenance & Support
IT Medical recognizes the role software systems play in healthcare organizations. We also understand the impact software interruptions can have on patients. By leveraging our extensive expertise, we ensure that your systems remain reliable, secure, and up-to-date.
Proactive First-Line Support
Addressing immediate user concerns and minor system glitches is crucial in healthcare settings. Our first-line support swiftly resolves these issues, preventing them from escalating into critical problems, thereby ensuring continuous care delivery without interruptions.
Dedicated Troubleshooting
Our troubleshooting team specialises in healthcare systems, identifying and rectifying core issues. We address bugs, perform critical updates, and adjust configurations to maintain the integrity of software, essential for patient data management and daily operations.
Advanced Support
For more complex challenges inherent in healthcare technology, we refine functionality for clinical effectiveness, integrate innovative features for enhanced patient care, and ensure systems meet the highest standards of medical regulatory compliance.
Our Maintenance & Support Framework
First, we conduct a thorough audit of software architecture and code, documentation, and software functionality. The results of our audit enable us to define the scope of maintenance and support services in collaboration with the client.
In-Depth
System Audit
Maintenance
Proposal
Roadmap
Development
Project
Handover
Support
and Maintenance
Why Use IT Medical’s Maintenance & Support Services?
At IT Medical, we understand how central software systems can be for patient care, data management, and operational efficiency and how software interruptions can impact healthcare quality.
- Continuous System Reliability and UptimeOur specialised support services ensure that your critical healthcare software systems are always performing optimally, minimising downtime that could disrupt healthcare operations.
- Enhanced Security and ComplianceAt IT Medical , we understand that protecting patient data is essential. Our maintenance services include regular security updates and patches to protect against new vulnerabilities.
- Access to ExpertiseAll our maintenance and support professionals are equipped with in-depth knowledge and first-hand experience of the unique challenges and intricacies of healthcare systems.
IT Support and Maintenance Roadmap
At IT Medical, our maintenance and support services follow a structured, tried-and-tested framework that enables us to provide you with the best possible service to suit your unique requirements.
- System Evaluation
Initiating with a meticulous audit, we delve into the software’s architecture and coding, alongside a thorough examination of documentation and an assessment of functionality to establish a baseline for improvements.
- Maintenance Strategy
Utilising the insights gained from our initial analysis, we develop a strategic maintenance blueprint, working in partnership with the client to outline a comprehensive scope of support and maintenance services.
- Roadmap Formulation
We proceed to articulate the project scope into a strategic roadmap, meticulously outlining the intended maintenance actions and the selection of appropriate support tools for flowless execution.
- Project Transition
After finalising a maintenance strategy that aligns with the client’s vision, we smoothly transition the project for our specialised team to begin implementation, ensuring continuity and alignment with the agreed-upon plan.
- Ongoing Support
Our team, proficient and well-versed in maintenance disciplines, executes ongoing, proactive support according to the agreed strategy, ensuring readiness to tackle emergent needs promptly.
Maintenance Strategies
We specialise in navigating healthcare organisations through the global shift to cloud technologies, offering strategies for seamless cloud implementation, migration, and integration across public, private, hybrid, and multi-cloud environments.
AdaptiveThrough adaptive maintenance, our experts can adjust digital tools and applications to retain functionality and stability in response to substantial changes to software environments.
CorrectiveCorrective maintenance involves scheduled or emergency repairs to detect and fix bugs or glitches in software, ensuring high-quality operation and optimal experience.
PerfectivePerfective maintenance involves enhancing digital tools to improve performance and expand lifespan, so you can rest assured that your software will perform optimally for a long time.
PreventativeThrough preventative maintenance, our highly skilled maintenance team will augment features of your digital services so you can be sure your software is unsusceptible to faults later in life.
Regulatory and Compliance
In maintaining global compliance, we have fortified our capacity to produce software conforming to international healthcare norms such as HIPAA, IEC 62304, DICOM, ISO 13485, HL7, and FDA 21. Our certification portfolio now includes CISSP, PCI, FIPS 140-2, ISO, GDPR, and HIPAA compliance, in addition to alignment with HL7 International standards.
Service Delivery Models
At IT Medical, we understand that every healthcare organisation is different. That’s why we have a range of service delivery models, allowing organisations to choose the strategy that works best for their unique goals, objectives, and requirements.
Managed support
Our team ensures round-the-clock surveillance of your digital infrastructure's performance and reliability, conducts regular maintenance of all systems and servers, and delivers rapid troubleshooting solutions when necessary for a fixed monthly fee.
Pay-as-you-go support
Our skilled technicians, engineers, and consultants are available to supplement your team, offering their expertise for the duration you require. This model allows you to only pay for the support you use, providing flexibility and efficiency.
Emergency support
Should you face any unforeseen software malfunctions or security breaches, IT Medical’s specialised team is ready to provide prompt and effective support, resolving critical security challenges and system failures, and ensuring minimal disruption to your operations.
- Healthcare Data Analytics Our specialised healthcare customer relationship management solutions encompass software systems designed to manage and improve the interactions between a business and its customers.
- EHR Integration Our electronic health record (EHR) integration services enable organizations to optimize data flow between EHR systems and other infrastructures while ensuring compliance with regulatory standards.
- Healthcare Mobile Apps Our healthcare applications can be developed from scratch and customized to meet various goals and requirements of healthcare organizations, patients, and medical professionals.
- Healthcare CRM Our specialized healthcare customer relationship management solutions encompass software systems designed to manage and improve the interactions between a business and its customers.
Contact Us
Here's what you can expect to happen next:
- After reviewing your project’s requirements, one of our experts will get in touch to schedule a call.
- Upon request, we can promptly arrange an NDA to ensure the highest level of privacy.
- You will receive a detailed project proposal with estimates, timelines, and our expert opinion.