Patient Portals
Our Patient Portal Services
Patient portals are centralized, secure platforms that provide personalized, fully integrated access to information and services. They offer healthcare organizations a convenient way to streamline access to medical records, appointment scheduling, and communication with healthcare providers.
ConsultingOur highly skilled consultants help medical organizations expand their patient engagement ecosystem by advising on a suitable patient portal solution and providing expert assistance with its implementation.
DevelopmentWe can develop a custom patient portal or implement a platform-based solution tailored to your organization's needs, ensuring operational and data safety through modern cybersecurity principles.
IntegrationWe follow a rigorous integration process to ensure seamless interoperability. This includes integrating patient portals with other healthcare and administrative software, such as EMR/EHR systems and healthcare CRMs.
ModernizationOur team will evaluate the effectiveness of your existing portal against current needs, add new modules like telemedicine and patient education, and integrate additional solutions to enhance functionality, creating a more user-friendly and effective patient portal.
ComplianceWe offer comprehensive support to maintain fully operational, secure, and cost-efficient patient portals. This includes L1-L3 support, proactive performance monitoring, and on-demand upgrades and patches.
QA & TestingWe help healthcare companies keep their patient portals fully operable, secure, and cost-effective by providing L1-L3 support services, performance monitoring, and on-demand upgrades and patch installation.
The role of Patient Portals in healthcare
Patient portal solutions improve patient engagement, streamline access to health information, and facilitate communication. Portals empower patients to take an active role in their healthcare.
- 38%of UK individuals accessed their patient portal in 2020, an increase of 13% from 2014.HealthIT.gov
- 83%of patient portal users accessed their health information through a computer.HealthIT.gov
- 6/10patient portal users exchanged secure messages with their healthcare provider through the portal.HealthIT.gov
Key patient portal solutions capabilities
Patient portals include a range of essential features that support each step of a patient’s medical journey.
Access to records
Authorized patients can access their health examination summaries, lab results, interactions with medical professionals, self-recorded symptoms, wearables, and medical device data stored in the organization’s database.
Communication
Patients with an internet connection can contact their care team in real-time without going to the doctor’s office to consult about non-urgent issues or clarify healthcare-related questions.
Patient self-service
Patients or their representatives can schedule appointments, online consultations, or prescription refills, contact customer support, enter their health data, and sign up for a clinical trial program.
Patient Education
A patient portal can be an educational hub that promotes a healthy lifestyle, helps patients understand their conditions and treatment better, and alerts them of potential health risks.
Feedback aggregation
Patients and care providers can complete forms via patient portals to evaluate the quality of the organization’s care and customer services, work conditions, and other parameters.
Insurance management
With the help of payment system integration, patients can view and manage their insurance claims and payments for each medical event.
Benefits of Patient Portals
We deliver dedicated e-commerce tools equipped with functionality that streamlines sales operations, facilitates fast and proactive customer service, and automates mundane tasks for your staff. This improves the patient experience, increases operational efficiency, and reduces administrative burden, allowing your organization to focus more on delivering quality healthcare services.
For Patients- Accessible personal health info
- Condition monitoring
- Health education
- Preventive care awareness
For professionals- Access to full patient information
- Real-time communication tools
- Multi-specialization interaction
- Remote cross-platform access
For organisations- More patient-focused care
- Optimised human resources
- Fewer readmissions / complications
- Higher patient satisfaction
Core Features of Patient Portals
We implement custom or platform-based healthcare e-commerce software tailored to your organization’s line of business.
- Authorized patients can access their health examination summaries, lab results, interactions with medical professionals, self-recorded symptoms, wearables, and medical device data stored in the organization’s database.
- Patients with an internet connection can contact their care team in real-time without going to the doctor’s office to consult about non-urgent issues or clarify healthcare-related questions.
- We deliver e-commerce solutions that enable patients to purchase healthcare services you offer, such as care packages, insurance plans, doctor appointments, and lab tests.
- We build platforms equipped with video and audio conferencing tools to connect patients and medical professionals from anywhere.
- We develop comprehensive retail hubs that can aggregate offers from healthcare services and medical equipment providers in one place.
Regulatory and Compliance
In maintaining global compliance, we have fortified our capacity to produce software conforming to international healthcare norms such as HIPAA, IEC 62304, DICOM, ISO 13485, HL7, and FDA 21. Our certification portfolio now includes CISSP, PCI, FIPS 140-2, ISO, GDPR, and HIPAA compliance, in addition to alignment with HL7 International standards.
Valuable patient portal integrations
Patient portal software becomes more convenient and valuable for patients if integrated with other healthcare systems.
- EMR/EHR systems
- Telehealth
- Medical device software
- Healthcare CRM
- Healthcare analytics
- Mobile health apps
- EMR/EHR systemsWe automate the exchange of personal health records between your EMR/EHR software and an online portal to speed up PHI management and avoid duplications and data-related mistakes.
- TelehealthHealthcare providers can conveniently conduct medical consultations in an audio or video format or through secure messaging via a patient portal, guaranteeing the confidentiality of medical information and the high quality of remote primary care services.
- Medical device softwareWe enable easy access to medical information from diagnostic, treatment, and health monitoring devices to help patients understand their conditions better and receive notifications about new results or dangerous changes.
- Healthcare CRMIT Medical facilitates a smooth integration between CRMs and patient portals to connect marketing, sales, and customer support teams and provide more personalized healthcare service offers to patients.
- Healthcare analyticsWe enable patient portals to securely transfer data to medical analytics solutions for faster and more accurate decision-making.
- Mobile health appsIT Medical develops native and cross-platform patient portal applications for mobile devices, allowing patients to access portal features on the go. This will enable patients to manage their healthcare anytime, anywhere, enhancing their engagement and understanding of their health conditions and promoting a healthier lifestyle.
Contact Us
Here's what you can expect to happen next:
- After reviewing your project’s requirements, one of our experts will get in touch to schedule a call.
- Upon request, we can promptly arrange an NDA to ensure the highest level of privacy.
- You will receive a detailed project proposal with estimates, timelines, and our expert opinion.