Patient Discharge Management System

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  • Duration: 6+ months
  • Team size: 10
  • Location: United Kingdom

About the Client

The Manor Hospital, part of the Nuffield Health charity, has gained an international reputation for excellence. It offers patients premium services in neurosurgery, cardiac care, orthopedics, and cancer care. It features a specialist pediatric ward, a 7-bed intensive care unit, and a 6-bed PACU, ensuring patients receive the best care. The hospital is dedicated to delivering safe and compassionate care.

Challenge

Streamlining Patient Discharge and Enhancing Remote Communication for Better Healthcare Efficiency and Patient Experience

The client faced challenges in managing patient discharge efficiently and effectively. They wanted a system that could provide the healthcare team with real-time information about patients' discharge status and assist with the discharge process, while being compliant with the NHS Digital Standards and The Data Protection Act. Additionally, there was a necessity for improved communication with patients, particularly the ability to connect with them remotely via text chat. The main objectives were to:

  1. Speed up patient discharge with real-time status updates
  2. Increase bed turnover by optimizing bed utilization efficiently
  3. Improve patient communication through remote text chat capabilities
  4. Ensure compliance and security with NHS and Data Protection standards

Given these challenges, the task was to develop a secure Patient Discharge Management System (PDMS), that includes real-time tracking of patient discharge status, enhanced communication tools for remote text chat with patients and streamlined discharge task management for the clinical team.

case

Solution

Creating a Custom Patient Discharge Management System (PDMS) for Enhanced Discharge Process and Better Patient Experience

To address the client's needs, our IT Medical team developed two integrated platforms: a Mobile Patient Admission Platform and a Cloud-Based Patient Discharge Management System (PDMS).

Mobile Patient Admission Platform

  • QR Code Scanning: Upon admission, patients scan a QR code attached to their bed at the hospital to complete the admission process. This reduces wait times and eliminates manual data entry, making the admission process faster and smoother for both patients and the hospital staff.
  • Personal Details Registration: Patients provide personal details, including medical history and contact information, and are assigned to a specific doctor and bed. This ensures healthcare providers have all the necessary information to manage patient’s discharge effectively.
  • Staff Communication: The platform enables easy communication between patients and staff through a secure, user-friendly group chats. Patients can ask questions, request help, and get responses, simplifying and speeding up the discharge process without leaving their bed.
  • Real-Time Updates: Patients receive timely updates about their discharge status, keeping them informed throughout their stay. This reduces anxiety and helps with post-discharge planning by letting them know exactly what to expect and when they will be discharged from hospital.
app example
app example
app example
app example

Cloud Patient Discharge Management System (PDMS)

  • Efficient Discharge Management: The cloud-based PDMS automates the discharge process, creating clear workflows for patient discharge and reducing administrative tasks. This allows healthcare professionals to manage discharges more efficiently and focus more on patient care.
  • Secure Portal: The platform includes a secure portal that complies with NHS Digital standards and The Data Protection Act. This ensures that patient sensitive data is protected against breaches and unauthorised access, maintaining patient trust and legal compliance.
  • Easy Bed Management: Healthcare staff can manage bed allocation and turnover easily, optimizing hospital resources and increasing operational efficiency. This feature helps maintain a high occupancy rate and ensures beds are promptly available for new admissions.
  • Live Tracking: The system provides real-time information on patients’ discharge status and next steps, improving coordination among the healthcare team. This transparency reduces errors and ensures all team members are informed and aligned in their operational objectives.

Both parts of the PDMS work together to streamline patient admission and discharge, enhance communication, and improve overall healthcare efficiency. By integrating these systems, the hospital can provide a better patient experience, reduce wait times, and ensure resources are used effectively.

  • 12%
    increase in Bed Turnover, optimizing the use of available operational resources.
  • 11%
    reduction in Length of Stay, enhancing overall hospital efficiency and throughput.
  • 5,000+
    patients Discharged, facilitated by smoother discharge process and better communication

Outcome

Transforming Patient Discharge Processes at The Manor Hospital

The first version of the project was completed in less than six months, at which point live testing began on one of the wards. During this period, feedback from patients and hospital staff was collected and used to develop Version 2 for a wider system release.

  • 17% Increase in Bed Turnover which has allowed for more effective use of hospital resources, accommodating more incoming patients and optimizing bed availability.
  • 11% Reducuction in Average Length of Stay with patients are now able to be discharged more quickly, freeing up beds and improving patient flow, leading to better resource utilization.
  • Over 25,000 Messages Sent with over 5,000 patients discharged in the first six months, facilitated by streamlined communication and better digital patient experiences.

The implementation of our Patient Discharge Management System (PDMS) at The Manor Hospital has significantly improved discharge processes, leading to notable enhancements in operational efficiency and patient satisfaction. By streamlining communication and ensuring smoother patient transitions, the hospital has been able to optimize bed usage and improve the overall patient experience.

Technologies and Tools

  • PHP
  • MySQL
  • Laravel
  • Vue.js
  • TypeScript
  • WebSocket
  • TLS
  • HTML5
  • Feature-Sliced Design
  • Microsoft Sharepoint
  • AWS
  • Postman
  • GitLab
  • Docker
  • Ant Design

FAQ

  • What are the benefits of a Patient Discharge Management System?

    A custom PDMS enhances the efficiency of patient discharge processes, increases bed turnover, improves communication between patients and clinicians, and ensures compliance with healthcare regulations.

  • How does a mobile patient portal improve the discharge process?

    A mobile patient admission platform allows patients to quickly provide necessary information, receive updates about their discharge status, and communicate with healthcare staff.

  • What challenges do manual discharge processes pose for hospitals?

    Manual discharge processes can be time-consuming, inefficient, and prone to communication breakdowns, leading to longer hospital stays, reduced bed turnover, and decreased patient satisfaction.

  • How does a cloud-based PDMS ensure compliance with regulations?

    A cloud-based PDMS includes security measures such as data encryption and secure access controls to protect patient data. It is designed to comply with industry regulations like NHS Digital standards and GDPR, ensuring the privacy and security of patient information.

  • Can a custom PDMS scale with the growth of a hospital?

    Yes, a custom PDMS is designed to be scalable and flexible, allowing hospitals to accommodate future growth and evolving needs. This ensures that the system remains a valuable asset in the long term.

Contact Us

Here's what you can expect to happen next:

  1. After reviewing your project’s requirements, one of our experts will get in touch to schedule a call.
  2. Upon request, we can promptly arrange an NDA to ensure the highest level of privacy.
  3. You will receive a detailed project proposal with estimates, timelines, and our expert opinion.

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